Frequently Asked Questions

Below are some frequently asked questions we hope will help you learn more about the ISU World Figure Skating Championships® that will be coming to Boston March 25-30, 2025. 

Please note that we will be updating this list of questions as we confirm more information. If you have a question that is not answered below, please email us at info@isuworlds2025.com.

General

What are the ISU World Figure Skating Championships® 2025?

Sanctioned by the International Skating Union (ISU), the ISU World Figure Skating Championships® is an annual competition that brings together the top figure skaters from around the world to compete for the title of World Champion. More than 200 athletes from an anticipated 40 countries will compete in the four skating disciplines of men, women, pairs and ice dance. With the exception of the Olympic title, a world title is considered the highest competitive achievement in figure skating.

Where are the ISU World Figure Skating Championships® 2025 being held?

All competition events for the ISU World Figure Skating Championships® 2025 will be held at TD Garden in Boston, Massachusetts. TD Garden is located at 100 Legends Way, Boston, MA 02114, United States.  

Practice sessions will be hosted nearby at Steriti Memorial Rink, in Boston’s North End.

Why do I see the slogan, “The World Returns to Boston!”?

This event was last held in the United States and Boston in 2016. The event was an outstanding success for participants and spectators alike and helped make Boston a clear, front-runner to host again when the event next returned to the United States. In fact, Boston is arguably the birthplace of figure skating in the United States, the first home to U.S. Figure Skating, the national governing body for the sport in the United States, and many of our country’s early national, world and Olympic medalists. More recently TD Garden has hosted some of the sport’s biggest events, including the 2001 & 2014 U.S. Figure Skating Championships and the 2016 ISU World Figure Skating Championships. In addition, The Skating Club of Boston most recently hosted the 2022 Skate America at their home facility in Norwood, MA. For more information on Boston’s figure- skating history, check out The Skating Club of Boston’s website.

When will the event and practice schedules come out?

The event competition schedule is always subject to change due to the number of entries of participating countries and qualifying scores. A preliminary event schedule is currently posted on our  Competition Schedule page. The practice schedule will be available closer to the start of the actual event.

Will the event be broadcast or live-streamed?

The ISU World Figure Skating Championships® 2025 will be broadcast by NBC Sports in the United States on a live and tape-delayed basis. Other countries, including Japan and Canada, and more than 40 other countries will also broadcast the event. Details on NBC’s broadcast schedule will be posted here on the ISUWorlds2025.com website closer to the event date.

What are the hotel options for visitors attending the event?

The local organizing committee is currently negotiating agreements with a wide variety of hotels to be official participating hotels for the event. An official hotel for the event will offer a favorable rate to spectators, and other benefits where possible, including complimentary WIFI and in-house breakfasts. We are also looking for hotels that are easily accessible to TD Garden by either walking or public transportation. Many hotels will be in the Copley Square area of Boston, known for its world-class restaurants, bars, and shopping. A list of participating official hotels can be found  here  including rates, information on location, and links for how to book once they are available.

Where will practices be held?

The practice facility is at DCR Steriti Memorial Rink, a short, five-minute walk (0.3 miles/0.5 kilometers) from the TD Garden. Seating at the Steriti Arena is limited and only credentialed personnel will be able to enter. Admission to the practice sessions at TD Garden is only with a (reusable) practice pass that is sold as part of an All-Event ticket. Practice passes will not be sold individually.

Can I volunteer for the event?

We have reached our capacity for volunteers and thank everyone for your interest. 

If you have filled out the application, our team is reviewing and will be in touch with those we will need for the event. Our volunteer coordinators are going through all the applications and assigning them to the committee chairs so they can build their teams for the event.

If you have not heard back from anyone by December 15, 2024, please contact  volunteer@isuworlds2025.com .

Tickets

Where can I purchase tickets?

Tickets are available through  Ticketmaster.com for the 8 competitive events and the Exhibition of Champions event on Sunday, March 30, 2025.

What are mobile tickets?

Mobile tickets are tickets that are accessed through a Smartphone. Please note, the TD Garden, the main venue for the ISU World Figure Skating Championships 2025®, uses  SafeTix. When using SafeTix, printouts and screenshots will not be accepted at entry. These tickets are powered by a new and unique barcode that automatically refreshes every 15 seconds so it cannot be stolen or copied, keeping your tickets safe and secure.

How can I access my mobile tickets?

Tickets can be accessed through your Ticketmaster account and through the TD Garden’s Hub App. Directions can be found at the links below:

  1. Download the TD Garden Hub App  here
  2. TD Garden Hub App  step-by-step instructions
  3. Ticketmaster App  instructions
Can I still buy an All-Event ticket once single-session tickets are on sale?

Unfortunately, no. All-Event tickets are no longer available. The only available tickets are through  Ticketmaster.com.

Will my child require their own ticket?

It depends upon their age.  All guests  two years of age or older must possess their own ticket for entry into TD Garden.  A child under the age of one will be admitted free of charge for all events, provided that the child will sit on the lap of a ticketholder.   They are not entitled to a seat that was not purchased.  Please note that if asked, the ticketholder must show identification substantiating the age of the child.

What is the ADA/Accessible seating options?

The TD Garden and the local organizing committee are committed to providing accessibility and accommodation to all spectators for their maximum comfort, safety and enjoyment. TD Garden offers a variety of wheelchair and companion seating options throughout each level. Please search for ADA seating when you are looking for tickets on  Ticketmaster.com.

Are tickets refundable?

Once tickets are purchased, they are not refundable. If you have questions about your tickets, please contact your point of purchase.

Attending the Event

Will the organizing committee provide transportation to the Event for spectators?

No.  All transportation must be planned by the individual spectators. The TD Garden is easily accessible by public transportation or walking if staying at any of the nearby hotels.

Where can I park at the event?

There is parking available at the  North Station garage directly underneath TD Garden in Boston’s West End. There are also other parking garages in the area that are within walking distance of TD Garden. Because driving in downtown Boston can be challenging due to narrow roads, one-way streets and frequent traffic, we encourage out-of-town visitors to take public transportation or ride shares for their own convenience. Visit  MBTA.com and our  Transportation page to plan your trip.

Please note: the parking fee at the North Station garage is calculated per event so if you attend two of the events during the World Championships, the parking fee will be twice the amount. Signs with the parking fees will be at the entrance of the garage.

What are the public transportation options to get to TD Garden and Steriti Arena?

The TD Garden is conveniently located at the North Station MBTA (Boston’s public transit system) and commuter rail stations. Details on trains/schedules can be found  here.  North Station is just a few MBTA T stops away from the Event’s official hotels in Cambridge and Boston’s Copley Square.  All other official hotels for the Event are a short walk to TD Garden.

Are there any free shuttles to the venue?

Please check with your hotel about any shuttles. The local organizing committee worked with a couple hotels to offer a free shuttle and people who are staying at those locations will be getting additional information about the schedule and where it’ll pick-up and drop off.

What is the bag policy for the event?

Bags no larger than 14″x14″x6″ are permitted for the World Figure Skating Championships. All bags that fit this requirement are subject to search upon entry and they do not need to be clear. Backpacks or rolling suitcases of any size are not permitted. Please note, the building’s bag policy is different for other events and we worked with them to increase the bag policy for the convenience of our fans attending this multiple day event.

What is the camera and video policy?

The ISU World Figure Skating Championships 2025 will follow the established U.S. Figure Skating policy for video and photography.  Please read the following policies carefully.

Personal photography is allowed from the designated spectator seating area so as to not interfere with nor disrupt a) any portion of the Event; b) Event participants and their performances; c) the intended use of public areas; and/or d) the viewing ability of others. All photos taken during the Event must be for personal use only. 

NO video recording of any type is allowed during any portion of the competition.

Prohibited equipment: NO monopods, tripods or telephoto lens greater than 6 inches or 200 mm.

Unauthorized commercial use, sale, or third-party distribution of photos and videos from the event is strictly prohibited without prior written consent from U.S. Figure Skating. Violators are subject to immediate removal from the Event and potentially held liable for any damage, associated with the violation.

Can I bring my service animal to the event?

Service dogs that are trained to provide services and tasks for persons with disabilities are permitted inside TD Garden and Steriti Arena.   Emotional support or  companion animals are not permitted inside either arena. Guests with service dogs may not take up additional seats unless a ticket has been purchased for the adjacent seat for the service dog.

What forms of payments are accepted at the TD Garden?

TD Garden is a Cash-to-Card venue. Cash-to-Card kiosks are available throughout the arena. Only contactless payment options, including credit cards, gift cards, mobile payments, the TD Garden Hub app mobile wallet and debit cards, will be accepted within the arena. Guests will be able to utilize one of their Cash-to-Card kiosk to convert cash to prepaid credit cards at no additional charge. More information can be found on the TD Garden website under “Cash to Card.”

Will alcohol be served during the Event?

Yes, alcohol will be served at various competitive events during the week, depending on the time of day of each event.  Please see TD Garden’s  “Alcohol Service Management/Policy” on their website for details on the purchase and consumption of alcohol at TD Garden.

Is smoking allowed at the venues?

TD Garden and Steriti Arena are smoke-free facilities, and smoking is not allowed anywhere in both arenas. Vape pens or similar items are not allowed inside either arena and may be confiscated.  Please do not smoke anywhere inside TD Garden or Steriti Arena.

Can I bring a stroller to the event?

If necessary, guests may bring strollers to TD Garden. Strollers are not allowed in arena seating areas and must be checked at the Guest Services Office on Level 4, near Loge 4.  TD Garden is not responsible for any lost, stolen, or damaged strollers.

All strollers will be subject to inspection as part of security procedures.  See below for all important security procedures.

Where can I buy merchandise at the event?

We will have merchandise booths on Level 4 and Level 7:

Level 4 – Sections/Loges 6 and 18

Level 7 – Section 303

Where can I buy an event program?

Programs will be sold on both sides of the main level 2 entrances and on Level 4 at Sections/Loges 7 and 19.

Can I bring my own food into TD Garden?

Outside food and beverages are not permitted inside TD Garden during the competitive events and the Exhibition of Champions event. If you require outside food or beverage for medical reasons, please contact   TD Garden’s Guest Services office to make arrangements at least 48 hours before your event.

An exception will be made for the practice sessions for All-Event ticket holders who are attending those events. See below.

Tuesday, March 25: Coffee/water/small snacks will be allowed in the doors from the time they open until 11:00 am. Concessions stands next to Guest Services at Loge 3 will open from 11 am-8 pm. There will be no alcohol sales.

Wednesday, March 26 – Saturday, March 29: Coffee/water/small snacks will be allowed during practice times up until the beginning of the first event each day when concession stands will open. Concession stands will not be open for these practices.

Can I bring stuffed animals to throw on the ice?

AMENDED: Stuffed animals and plush items WILL be allowed to be brought into the venue but may require extra screenings at security. No more than three small to medium-sized stuffed animals may be brought in and if possible, stuffed animals should fit in the bag size outlined in the event’s bag policy (14″x14″x6″).

Can I bring a poster, flag or flowers to the event?

Signs 8 ½ x 11” or under that adhere to the  Code of Conduct are permitted inside TD Garden. TD Garden management may prohibit and confiscate signs that violate the Code of Conduct or are not event-related, excessive in size or contain indecent or derogatory comments or images, political statements, or commercial references. Signs and banners may not be hung anywhere in the Garden or displayed in any way that obstructs the view of others or advertising signage. No signs or banners with poles or sticks are permitted.

Flags of participating teams/countries will be permitted for this event. Flags must not be on poles or sticks and may be removed if they are causing an obstruction or disturbance to other fans.

Fresh flowers are not allowed in the building. 

Can I purchase food and beverages at the arena?

A wide variety of food and beverages are available for purchase in and around TD Garden. For non-ticketed patrons, options include  Banners Kitchen & Tap and  Hub Hall, located in  The Hub On Causeway (directly adjacent to and accessible from TD Garden). A variety of concessions stands will be open inside the arena during all ticketed competitions.

A limited selection of food and beverage may be available during practice sessions at TD Garden, but this has not yet been confirmed.  Please check back to this section of the isuworlds2025.com website closer to the event for final information.

For more information on available concessions at TD Garden, or other information pertinent to the venue, please visit  TD Garden website.

Where can you purchase official ISU World Figure Skating Championships® 2025 merchandise?

Official Event merchandise will be available for sale during the Event at TD Garden along the 4 th and 7 th floor concourse area.  Leading up to the Event, official merchandise is available on our  website.  

What are the Event’s security policies, and what items are prohibited inside the arenas?

TD Garden and the local organizing committee for the Event are committed to ensuring a safe, comfortable and enjoyable experience for all athletes, coaches, officials and spectators attending the ISU World Figure Skating Championships 2025. Everyone, including all facility personnel, will be subject to security screening procedures each time they enter TD Garden and Steriti Arena.  

Security at TD Garden is provided by Securitas USA. All security personnel are outfitted in official Securitas USA uniforms. Any guest in need of assistance during an event should:

  • Text our Fan Safe Hotline at 276-FAN-SAFE (326-7233) with issue and seat location.
  • Report the issue to any Uniformed TD Garden Staff.
  • Visit Guest Services located at Level 4, Loge 4 or Level 7, Section 307.

A list of prohibited items can be found here:  https://www.tdgarden.com/policies

Is there a coat check at the venue?

TD Garden does not provide an area to check coats, umbrellas or any other personal belongings inside the arena. They do, however, have a  mobile storage unit outside the arena.

On-Site Bag Storage

TD Garden provides on-site, secure storage for guests who need to check a non-compliant bag. The Mobile Locker Company is on Legends Way (the east side of TD Garden, closest to the Zakim Bridge) and provides secure storage for $15 per locker. The Mobile Locker Company is available for all events 2 hours prior to the start of each event and will close 1.5 hours after the event’s conclusion. Items must be retrieved from The Mobile Locker Company on the same day it is secured.

Reminder: Patrons with prohibited items will not be permitted entry to the arena. Guests are asked to plan accordingly and allow for extra time when arriving at TD Garden.

The Mobile Locker will be open on the following dates/times:
Tuesday, March 25- 5:45 am-11:15 pm 
Wednesday, March 26- 7:45 am-12:00 am
Thursday, March 27- 6:45 am-12:00 am
Friday, March 28- 7:15 am-12:00 am
Saturday, March 29- 7:15 am-12:00 am
Sunday, March 30- 8:45 am- 6:00 pm

Please note: Closing time is until all bags have been claimed so may be closed earlier than the posted time.

Where can I go if I have a question during the event?

We will have information tables at the TD Garden and Copley Marriott for spectators and those affiliated with the event. At the TD Garden, the Information Table will be located on Level 4 by Loge 3. At the Copley Marriott, the Information Table will be located in the lobby near Champions (bar/restaurants).

Other Questions

The TD Garden has additional information about attending an event at their venue that can be found on their  website. If you have questions that are not answered here, please contact us at  info@isuworlds2025.com.